We want to be transparent about how we collect and use your data. Our privacy notices do just that.

These are our privacy notices explaining your statutory rights and how we collect and use your personal data.

They describe the processing activities that are carried out by Tameside Heating Limited, the purposes for which these activities are performed and the legal bases that Tameside Heating Limited relies upon for these processing activities.

If we change them

We may update these privacy notices from time to time to ensure they are always up to date and accurate. Any changes we may make to our privacy notices will be posted on this page, and we will communicate any significant changes to you.

Tameside Heating Limited and GDPR.

How we protect your personal information

GDPR stands for General Data Protection Regulation. It’s a set of EU rules that aim to give you more control over your personal data, making it easier for you to get in touch with companies like us when you need to check or change something.

Got a question? email our GDPR Officer at tamesideheating@yahoo.co.uk

This is our privacy notice for the Services. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Tameside Heating Limited in relation to the Services, the purposes for which these activities are performed and the legal bases that Tameside Heating Limited relies upon for these processing activities. We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you. You can contact our data protection officer by writing to The Data Protection Officer, Tameside Heating Limited, 12 Ash Tree Avenue Droylsden Manchester M43 7YR. You can also contact our data protection officer at Tamesideheating@yahoo.co.uk. 2. Personal data we process We process the following types of personal data:  Your contact details and the contact details of people associated with your account: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.  Account information and details of other people linked to your account: information about your account with Tameside Heating Limited , including your login details for our websites and mobile applications, age, gender, date of birth, unique account number, unique customer identification, contract details, job details (e.g. boiler repairs), household details, property type, boiler and radiator information, insurance policy details, nominees, deceased information, executors, or people with a power of attorney and their details, or someone else set up to pay your bill, premise details, previous supplier, proposed new meter and gas point numbers, meter details, energy consumption, information about how you use our products and services, marketing preferences, repairs and service history, complaints details, incident details, and dispatch appointment details. Information about other services you have with Tameside Heating Limited.

Vulnerability information: information that allows us to understand whether you are in a vulnerable situation, including health and disability information. Financial information: information that allows us to understand your creditworthiness and financial position.  .  Transaction and payment information: credit/debit card details and bank account details you provide to make payment for the products and services you purchase from us. Purchase and account history: records relating to the products and services which you have purchased or used from us.  Lifestyle and demographic insight information: how you use our services and your connected devices such as Hive and information we receive from devices such as Hive Leak Sensor,  Responses to surveys and competitions including records of any surveys you respond to or your entry into any competitions run by us. Records of your discussions with us, including customer support teams (such as call recordings, video recordings, webchat and emails): when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails, phone our support team or contact us via webchat or through social media such as through Twitter or on Facebook. How you use mobile applications and websites: we use technology such as cookies (subject to your cookie preferences) when you use our applications or websites, as well as our pages and profiles on social media sites, and we collect information about the pages you look at and how you use them. Location information: your smartphone or computer's IP address may tell us an approximate location when you connect to our websites but this will be no more precise than the city, state or country you are using your device in. Device and machine information: information about the computer hardware and software on your computers and smartphones that is used to connect or communicate with us. Advertising and Direct Marketing preferences and responses: information about how you respond, or interact with, any Direct Marketing or advertising communications directed to you and your business, including any requests for these communications to stop. Exercising your rights: if you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.

You are not required to provide to us any of the personal data described above, however, if you do not do so, you may not be able to purchase our products and services or the functionality of our products may be reduced.

What we use your personal data for and why Where we process your personal data because of our contract We process these items of your personal data to enter or fulfil the contract between us, including: Reason or purpose Personal data used Provide our services to you and maintain your account (including for pricing, quality assurance purposes, and handling any complaints you might make) All personal information we collect as listed in the above section.

 Take payment for our products and services and debt collection .

Your contact details and the contact details of people associated with your account.

Account information and details of other people linked to your account.

Credit information :Transaction and payment information. Purchase and account history Deliver products to you. Your contact details and the contact details of people associated with your account.

Account information and details of other people linked to your account Perform credit and anti-fraud checks (you can find more information about our credit checking process here. The three main credit reference agencies (Callcredit/TransUnion, Equifax and Experian) have produced a notice which sets out how they process personal data.) Your contact details and the contact details of people associated with your account . Account information and details of other people linked to your account.

 Anti-fraud information and Transaction and payment information To deliver service communications (such as bills), and tailoring those communications to your circumstances.

 Your contact details and the contact details of people associated with your account.

 Transaction and payment information

Answer your complaints or questions : The personal data which is necessary for us to deal with your complaint, which will depend on the nature of your complaint. Your contact details and the contact details of people associated with your account. Account information and details of other people linked to your account.

Who we share your personal data with outside of Who we share your personal data with outside Tameside Heating Limited.  We share personal data with the following categories of third parties. We never sell your data to anyone outside of Tameside Heating Limited for their own marketing use. Who Examples Any party approved by you.

We sub-contract some of our work, including home visits, to companies outside Tameside Heating Limited. This includes engineers and plumbers from other companies, who may visit your property in their own vans and uniforms, on behalf of Tameside Heating Limited. Other people you have authorised to access your account  Joint account holder, e.g. we may provide your personal data to the other joint account holder where they submit a subject access request Advertising partners

 Google, Facebook, Twitter.

 Delivery companies: Royal Mail and DPD – Print and mail fulfilment 

Debt collection agencies: Our debt collection agency is currently being transferred and we will update this immediately when we have processed the contract terms.

 Other companies we work with For warranty and servicing of boilers

 Worscester Bosch , Ideal Home, and Vaillant Group.  A finance company, if you want to take out a financing service : Engineers and plumbers from other companies, to work on our behalf, We may sub-contract some of our work, including home visits, to companies outside Tameside Heating Limited. This includes engineers and plumbers from other companies, who may visit your property in their own vans and uniforms, on behalf of Tameside Heating Limited.

The government or our regulators: Gas Safe and the Financial Conduct Authority (FCA)

Direct Marketing Email, SMS, post and telephone marketing: from time to time, we may contact you by email, SMS, telephone or post with information about our products and services we believe you may be interested in. When you call Tameside Heating Limited we may also provide you with information about products and services we believe you may be interested in. If you have not consented to receiving Direct Marketing communications, we will only send these communications to you when permitted to do so by law, but in all circumstances we will respect your marketing preferences which you set when you first create your account with us (or you first deal with us), or which you update from time to time. You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at tamesideheating@yahoo.co.uk. You can also unsubscribe from our marketing by clicking on the unsubscribe link in any email marketing messages or by replying STOP to the number indicated on any marketing text messages we may send to you. Direct Marketing & Advertising on websites and mobile applications You can find out more about cookies and how to manage their use by reading our cookie policy, which is available at: https://Tamesideheating.co.uk The details here provide a high level overview of how and where we capture and / or use personal data on our own and third party websites and mobile applications. Tameside Heating Limited Websites and Mobile Applications When you visit any of our websites or download any of our mobile applications you will always be provided with access to the site’s or application’s own privacy notice and cookie policy.

Our aim is to ensure that our websites and mobile applications are always working optimally for those who use them. When you visit our websites and are an anonymous visitor, we will use cookies and similar technologies - in accordance with your cookie preferences - to track anonymous details such as response times, the pages you view and the functionality you use. No individual is uniquely identifiable from this data and it is used purely to enable us to constantly review and improve these services. Any adverts you may see whilst using the website anonymously will be generic in nature i.e. it will not use any personal data to ‘personalise’ the advert to you. If you chose to complete an online application, enquiry or other form then the form will set out explicitly how the data you provide will be used. If you are logged in, or we can see that you were previously logged in, we will use cookies and similar technologies - in accordance with your cookie preferences - to track your use of the site or application. In this instance some data may be recorded to your record to enable us to provide the best ongoing service to you

. Some of the techniques our advertising agencies use to determine what advertising to show you recognise the device you are using, and how that device interacts with social media content and ads, but are not aimed at you as a named individual. Typically, cookies and similar technologies such as device fingerprinting are used to target this type of advertising. You can find out more about these and how to manage their use by reading our cookie policy. We also use third party advertising services to show you adverts which are tailored to you (for example, to show you tailored adverts on Facebook and Google services). To do this, we securely transfer a jumbled form of identifying information, such as a jumbled version of your email address or phone number, to the advertiser, who matches this with jumbled versions of the information they already hold. If there’s a match, the advertiser can show you adverts tailored to you – for example, we will try not to show you adverts for a service which you already have. If there is no match, the advertiser promises to delete the jumbled information we have transferred to them, and they don’t get to see your actual phone number or email address. We may also transfer a jumbled version of your email address or phone number so that we do not show you specific adverts. The main third parties we work with are below.

How to stop seeing ads from partners like us Privacy notice Facebook https://www.facebook.com/help/568137493 302217 https://www.facebook.com/about/privacy Google https://support.google.com/ads/answer/266 2922?hl=en-GB https://policies.google.com/privacy?hl=en &gl=uk Twitter https://help.twitter.com/en/safety-and security/privacy-controls-for-tailored-ads https://twitter.com/en/privacy Pinterest https://help.pinterest.com/en/article/persona lization-and-data https://policy.pinterest.com/en/privacy

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Tameside Heating Limited and bodyworn cameras

This privacy notice extends the privacy notices relating to residential and business energy supply and it should be read in conjunction with those privacy notices. This privacy notice relates specifically to British Gas’s use of bodyworn cameras – these are visible, non-concealed, cameras worn by some of our field agents, which make audio and video recordings.

The data controller is British Gas Trading Limited, which is one of the companies in the Centrica group.

Write to us

The Data Protection Officer, Tameside Heating Limited, 12 Ash Tree Avenue Droylsden, Manchester M43 7YR.

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